#6--Emotions=Poetry + Pictures of Cats

I liked the OLC site's "Libraries are for users!" page simply for the 2008 Digital Project Report link. Because I'm a nerd. The "Where do users go for information?" and "What do users expect online?" sections contained a good selection of information that those working in the public services arena should know in order to better understand context for the users' wants/needs.

• 71% of users only get online to surf the Internet aimlessly?

Personal side note: The "Internet" is a proper noun, and should be treated as such. Capital "I."

• 25% of Internet users are just looking for "humorous content"?

(I guess this holds true when I think of experiences on the lower info desk; if I get to help someone search for Shakira ringtones or log them off after "stumbling" on a semi-pornographic site that won't let them leave, then my day is complete.)

Along the same lines, I thought it was interesting that the Customer Service 123 site emphasized the fact that patrons' information needs and wants are evolving/changing. I did not agree with everything the creators of this site posited, but a fantastic point was made on the Customer page. "Customer satisfaction is emotional, not logical."

To throw in some emotional flavor, I will end with part of a poem I just Googled:

If I ever decided to shoplift
and then got caught for shoplifting
I would say I was undercover
doing a journalistic piece on shoplifting

Obviously I would be prepared
have proof upon my person
I’ll take notes on shoplifting
So while getting handcuffed I could say...

Shoplifting by Leah Ianonne